Outsourced Field Sales Teams
Field sales teams that grow your business
Retail Safari deploys experienced outsourced field sales teams that represent your brand across retail, shopping centres, business environments and trade shows nationwide. We run B2C, B2B and SME face-to-face sales programs for national and multinational clients across Australia, with up to 500 sales consultants in the field every week.
Our dedicated field sales teams work as an extension of your brand, trained to your offering, your compliance requirements and your customer. Our job is to recruit, train and deploy high-performing field teams across a variety of face-to-face sales environments. Together, we work in partnership to design field sales solutions that fit your program.
Industries we serve
Financial Services, Utilities, Telecommunications, Technology and Waste Management.
Deep experience in regulated industries
We have built our field sales capability across some of Australia’s most regulated and competitive industries, including utilities, financial services, telecommunications and technology. These are industries that require precision, accountability and teams who understand the regulatory and customer context they are operating in.
With over 30 years of outsourced direct sales experience, our track record in these industries reflects sustained delivery across long-term programs.
Technology, insights and analytics
We combine data-driven analytics and digital resources to optimise where and when our field teams are deployed, ensuring every visit is focused on the highest-value opportunity for our clients.
ARx (Advanced Retail Experience), Retail Safari’s purpose-built CRM platform, is central to how we do this. ARx captures real-time field data, customer history and location-specific insights in a single platform, integrated with industry-leading business intelligence tools to turn field activity into actionable insights. Its AI-powered route optimisation allows field teams to work more efficiently, prioritise high-value visits and tailor each interaction to the customer’s context.
Our approach to quality assurance
Our quality assurance practice goes beyond compliance. It is built around sales and service know-how, ensuring our field teams are consistently working at the highest standard. Our quality assurance team assesses scripting, objection handling and rapport building to maximise positive engagement outcomes across every customer interaction.
Retail Safari Field Sales services
- B2C, B2B and SME customer acquisition
- B2B Account Management
- Retail kiosk acquisition
- Customer retention
- Lead generation
FIELD SUPPORT AND INCIDENT RESPONSE
Retail Safari also provides outsourced Field Support and Incident Response teams, a standalone capability separate from our field sales programs. When a critical situation arises, we place trained field teams on the ground to protect your customers and your brand.
- Customer engagement teams
- Critical incident response and prevention
Whether you need to grow your customer base or respond to critical situations in the field, Retail Safari has the teams, expertise and infrastructure to deliver.
