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Research Reports

Five key insights shaping the customer service landscape

August 23, 2019

CPM Australia Retail Safari State Customer Service 2018

In today’s retail universe, brands are constantly rolling out new technologies, designing novel concepts and even applying clever publicity stunts. Each of these investments and innovations are attempts at competing for the attention, time and share of pocket of the digitally empowered consumers. Yet too few brands understand that – in the course of these […]

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Australians Christmas shopping intentions

November 11, 2016

christmas shopping insights

In the lead up to Christmas, we surveyed Australians to discover their shopping intentions for this Christmas season.

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Retail Safari would like to acknowledge the Traditional Custodians of this land and pay our respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples – Australia’s First Peoples. We are proud to be an organisation committed to reconciliation, unity and historical acceptance.

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