Although the online-only model is very attractive and has cost and distribution advantages, having a physical presence has proven to drive sales with meaningful volume and be an effective channel to reach new customers. This is a large reason why companies like ASOS is thinking along these lines with Nick Roberston, CEO of ASOS saying […]
Trends
Retail Safari at the 2014 CES – Day 2 (Part 3)
2 in 1 devices are becoming more and more common in people’s lives, but consumers don’t know much about them until they have the opportunity to try before buying. Chris Holst has shared some key points provided at the “3 Keys for 2 in 1 in Retail” presentation during the Intel Retail Breakfast. These key […]
Retail Safari at the 2014 CES – Day 2 (Part 2)
The Retail Safari team attended the Intel Retail Breakfast at the Venetian Hotel and Chris Holst shared some of the highlights of the “Experiences for 2014” presentation: • Free me: – No wires – Intel is looking at wireless charging options for all devices and increasingly long battery life to untether and free consumers from power packs […]
Retail Safari at the 2014 CES – Day 2 (Part 1)
Some highlights from Las Vegas by Dominic O’Brien. CES 2014 was dominated by a number of emerging areas including digital health, fitness and wearable technologies. Digital health products included a huge range of connected sensor based devices including heart rate and blood pressure monitors, vital sign sensors and emergency alert systems with GPS technology. Wearable […]
Retail Safari at the 2014 CES – Day 1
Our colleagues are at the 2014 International Consumer Electronics Show in Las Vegas. They will be sharing some of the hottest new tech gadgets from the show. They had a great time today and their brains are a little (or a lot) overloaded… too many interesting and exciting stuff, but their favourite product of the day was the […]
Touchpoints are still important, but customers care about the journey
The reality is that purchasing is more a journey than an event. Customers go on a journey where they have multiple and more interactions than ever to achieve a specific goal – decide what product or service to buy. What they really expect is this journey to be seamless across all touchpoints. According to two […]
